Waterguru Return Policy
Before returning any items, please
call 561-790-2004 or email [email protected]
for a Return Authorization number (RA#) and address
Customer satisfaction, wellness and word of mouth recommendations are Waterguru's ultimate goals. This is why we carry only the best quality products. We provide as much information as possible on our products in order to allow the consumer to make an informed choice.
Specific Water Ionizer Policy:
- If you HAVE NOT used the Water Ionizer, and NOT removed it from the box or packing material,and it is received by us in "new" condition it is subject to a 20%-25% re-stocking fee plus shipping and handling.
- If you HAVE opened the ionizer your return is subject to a 25% re-stocking fee plus shipping and handling.
- If you HAVE opened the ionizer and used it your return is subject to a 25% restocking fee plus the cost of a new filter plus shipping and handling.
The original shipping charges will not be refunded and return shipping charges must be prepaid (insured) by the purchaser. Remember to call for first for an RA#. Your refund will be issued as soon as we confirm receipt of the returned item in the stated condition. Any items returned without an RA# will be refused and you will encore shipping fees back to you. Our Water Ionizers come with a one year manufacturer's warranty and are serviced in the United States. Proof of purchase will be needed for warranty service. Please call or email for further service information. The warranty is voided if the unit has been subjected to tampering, alteration, or improper use after delivery or has been repaired by anyone other than an authorized representative of Waterguru. Waterguru is NOT responsible for orders customers place with faulty address information causing a package to be returned to us or miss-delivered. Neither is Water Guru responsible for packages miss-delivered by United Parcel Service, Federal Express, US Post Office or other delivery services. Waterguru makes every effort for our customers to avoid additional fees, tariffs or taxes that may be levied at the time of delivery by any US State or foreign country, however, Waterguru is not responsible for these additional fees, tariffs or taxes. Replacement Filters, Bath and Shower Filters are non-refundable, as they are a consumable item and we are not able to resell them.
Addendum To Refund, Return & Delivery Policy
If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 20%-25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected or available for you to pickup and ship back to yourself.
Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.
How to properly receive your goods Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.
If you receive missing or damaged merchandise, you need to notify us and the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at [email protected] so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and returned to us in order to get a proper replacement for no charge.
FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS.
Wrong Order – Our Mistake
Wrong Order – Customer Mistake