Waterguru Return Policy
Before returning any items, please
call 561-790-2004 or email [email protected]
for a Return Authorization number (RA#) and address
Customer satisfaction, wellness and word of mouth recommendations are Waterguru's ultimate goals. This is why we carry only the best quality products. We provide as much information as possible on our products in order to allow the consumer to make an informed choice.
Specific Water Ionizer Policy:
Within 10 days of receiving your ionizer, returns will be accepted under one of the following conditions:
If you HAVE NOT used the Water Ionizer, and NOT removed it from the box or packing material,
and it is received by us in "new" condition it is subject to a 20%-25% re-stocking fee plus shipping and handling.
If you HAVE opened the ionizer your return is subject to a 25% re-stocking fee plus shipping and handling.
If you HAVE opened the ionizer and used it your return is subject to a 25% restocking fee plus the cost of a new filter plus shipping and handling.
The original shipping charges will not be refunded and return shipping charges must be prepaid (insured) by the purchaser. Remember to call for first for an RA#. Your refund will be issued as soon as we confirm receipt of the returned item in the stated condition. Any items returned without an RA# will be refused and you will encore shipping fees back to you. Our Water Ionizers come with a one year manufacturer's warranty and are serviced in the United States. Proof of purchase will be needed for warranty service. Please call or email for further service information. The warranty is voided if the unit has been subjected to tampering, alteration, or improper use after delivery or has been repaired by anyone other than an authorized representative of Waterguru. Waterguru is NOT responsible for orders customers place with faulty address information causing a package to be returned to us or miss-delivered. Neither is Water Guru responsible for packages miss-delivered by United Parcel Service, Federal Express, US Post Office or other delivery services. Waterguru makes every effort for our customers to avoid additional fees, tariffs or taxes that may be levied at the time of delivery by any US State or foreign country, however, Waterguru is not responsible for these additional fees, tariffs or taxes. Replacement Filters, Bath and Shower Filters are non-refundable, as they are a consumable item and we are not able to resell them.
Addendum To Refund, Return & Delivery Policy
Returns and exchanges, if applicable, must be made within 10 days of receipt of goods. Returns or exchanges after 10 days will not be accepted. All returns and exchanges will comply with our normal return policy.
Once a sale is made and payment completed, the item(s) you ordered are considered to be in process. Once an order is in a process, it can be canceled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a canceled order. Orders for items such as items that are sanitary in nature such as saunas, water pitchers, water ionizers, alkaline sticks etc, cannot be returned. Custom orders may not be returned as they are ordered specially for you and cannot be resold to another customer. Items such as filters, replacement filters or any other special order merchandise may not be returned. All show sale items are final. No returns or credits will be issued from show items. All discounted items are final. No refunds or exchanges are issued.
If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 20%-25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected or available for you to pickup and ship back to yourself.
Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.
How to properly receive your goods
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.
If you receive missing or damaged merchandise, you need to notify us and the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at [email protected] so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and returned to us in order to get a proper replacement for no charge.
FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS.
Wrong Order – Our Mistake
If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the pickup of the goods. The wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items.
Wrong Order – Customer Mistake
If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a 20%-25% restocking fee and the shipping we incurred to get it to you. There may be other handling fees as well. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure it's 100% correct PRIOR to shipping.
I agree that we will pay our credit card, PayPal, Google transactions, etc according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from Waterguru.com /MediaWorks4U will waive my rights to a chargeback against Waterguru.com /MediaWorks4U. Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer to the fullest extent available under law. If an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.
All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responsible for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor do we collect funds from you in a currency other than the US Dollar.
See above: How to properly receive your goods
We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver.
You are purchasing products from our company. We do not warranty products that we do not manufacture nor supply installation of products. In the unlikely event that you have a problem with your purchased product, you must contact the manufacturer of the product to obtain help with fixing your product or obtaining a replacement. Your only remedy is to deal directly with the manufacturer unless the product was delivered damaged due to a shipping problem. Our company will not be held liable for any fees associated with installation, repair, service, etc for any item. Please refer to the manufacturer on your remedy for the product that you purchased with a manufacturer defect.